Help Center

1. AI Help Assistant

Ask a question in everyday words. The assistant knows this whole Help Center and the Pricing page. It will answer step by step, keep the language simple, and point you to the right buttons and pages. Available to every visitor — no setup required.

You can ask about accounts and sign-in, credits and plans, Video / Image / Music, Super Creation, Music Video (Seedance 2.0 / 2.5 / Wan 3.0 / MiniMax H3 / Grok Imagine 1.5 / Kling 3.0 Reference-to-Video — Flux 3 is on Video and Super, not Music Video), Library (Music Video clips are saved automatically), finishing in DaVinci Resolve with the Caldwell AI plugin, and more. Video has one Kling model: Kling 3.0 Reference-to-Video. If you still need a person, use Contact support under the chat.

Prefer reading on your own? Keep scrolling — the sections below are the full written guide.

2. Platform overview

Think of Caldwell AI in three simple layers:

• Create — pages for Video, Image, Music, Music Video, and Super Creation. You write a prompt (and optional references), pick a model, and generate.
• Library — where your results live. Organize with folders, restore from Trash, and use Re-create to reload a saved prompt.
• DaVinci Resolve — the finishing editor. Install the Caldwell AI plugin, then use Send to DaVinci Resolve so clips land on the Resolve timeline (or Media Pool / inbox if Resolve is not open).

Your account is private to you: your credits, projects, and Library stay with your login. Plans and packs control how much you can generate; details are on Pricing and in the Credits section below.

3. Getting started

3.1 Recommended first-session path

1. Create an account at Sign up with name, email, password, and a valid credit or debit card. A card on file is required for all plans, including free Demo — you are not charged at signup. Without a card, the account is not created.
2. Sign in at Sign in and verify that your name and credit balance appear in the navigation bar.
3. Review Pricing so you understand credit consumption before running large batch jobs.
4. Run a low-cost test generation (for example, a single image) to confirm network connectivity, authentication, and credit deduction behavior.
5. Open Library to confirm the generated asset appears and can be previewed or re-used.
6. Click Send to DaVinci Resolve on a finished generation. With the Caldwell AI plugin installed and Resolve open, files import into the Media Pool and append to the current timeline when Resolve allows it. If Resolve is closed, items wait in your inbox — open Workspace → Scripts → Caldwell AI Library to import.

3.2 System requirements

Caldwell AI is a modern web application. For the best experience use a current evergreen browser (Chromium-based browsers, current Firefox, or current Safari) and a stable broadband connection. On phones and tablets you can sign in, browse, generate, and open the Library via the mobile main strip (see Mobile navigation). Finish cuts in DaVinci Resolve on a computer with the Caldwell AI plugin.

3.3 Interface orientation

The top navigation provides access to Video, Image, Music, Music Video, Super Creation, Library, and Pricing. Account actions (sign in / sign out, name, and credit balance) appear on the right. On smaller screens, a scrollable mobile main nav keeps Video · Image · Music · Library · MV · Super one tap away. The footer links to product areas and to Help, Terms of Service, and Privacy Policy. A project bar (New / Open / Save / Save As) sits under the main nav on create pages. Finish in DaVinci Resolve with the plugin.

4. Accounts, card on file & authentication

4.1 What you provide at signup

Account registration at Sign up collects the minimum information required to operate a multi-user service:

• Display name — shown in the nav and on support tickets
• Email — your sign-in identity (use an address you can access)
• Password — at least 8 characters; stored only as a secure one-way hash (see the Privacy Policy)
• Credit or debit card — verified securely through Square during signup

Your account is the security boundary for generations, credits, Super Creation projects, uploads, and downloads.

4.2 Card required on every plan (including free Demo)

A valid card on file is required to create an account for all plans — including free Demo. You are not charged at signup for Demo. The card is verified (SetupIntent) and kept on file so you can upgrade to a paid plan, buy credit packs, and so the platform can reduce abuse. Without a successful card verification, the account is not created.

4.3 Sign-in

Open Sign in with the same email and password. After success you should see your name and credit balance in the navigation. If login fails, double-check spelling (mobile keyboards sometimes insert spaces), try a private window, clear site cookies, or use another browser. Staff / admin routes use the same login with elevated roles — never shared with regular customers.

4.4 Session model

After successful authentication, Caldwell AI issues a session credential (a signed token in an HTTP-only cookie). Generation, Super Creation, library, billing, and related APIs require a valid session. Logging out ends the session on that browser; always sign out on shared machines.

4.5 Account status (active · suspended · banned · frozen)

If you believe your account was restricted in error, use Contact support under the Help AI chat with the email on the account and what you were doing when access stopped.

4.6 Free access (complimentary)

Operators may grant free access on selected accounts (partners, VIP, internal testers). Free-access accounts skip Caldwell credit charges for generation while the flag is on. You still use the same product surfaces; price estimates may still show planning numbers with a free-access note.

4.7 Account security obligations

• Use a unique password that is not reused from other services.
• Do not share credentials with collaborators; request workspace features if available.
• Immediately change your password and contact support if you suspect unauthorized access, unexpected credit drain, or unfamiliar exports.
• Treat download links and exported files as sensitive if they contain unreleased creative work.
• Keep your card current in Pricing → Manage subscription & cards so upgrades and packs succeed.

4.8 Account lifecycle

You may stop using the service at any time. Cancel recurring billing via the Square customer portal (Pricing → Manage subscription & cards). Account deletion, data export, and retention windows are governed by the Privacy Policy and applicable law. Suspended, banned, or frozen accounts may lose access to generation and other endpoints while review is pending.

5. Billing, Square & payments

All paid money movement for plans and credit packs runs through Square — a PCI-compliant payment processor. Caldwell does not store full card numbers on its own servers; card details are entered in Square’s secure form at signup and checkout.

5.1 What you can buy

• Monthly plans — Creator, Pro, Studio (and free Demo for new users). Paid plans renew automatically via Square until you cancel.
• One-time credit packs — from about $10 to $10,000 without changing your monthly plan. Packs stack on top of whatever plan you already have.

5.2 Checkout flow

1. Sign in, then open Pricing.
2. Choose a plan (Subscribe / Upgrade) or a pack (Buy). You are sent to a secure Square Checkout session.
3. Complete payment. After success, payment webhooks update your plan and/or credit balance on Caldwell AI — usually within seconds; refresh Pricing or the nav if the balance looks stale.

5.3 Manage subscription & cards

On Pricing, click Manage subscription & cards (signed-in users). This opens the support where you can:

• Update the default payment method
• View invoices and payment history
• Cancel or adjust a recurring subscription (where available)

Cancellation stops future renewals according to Square's checkout rules; unused credits already on the account generally remain until spent (see Terms for any plan-specific rules).

5.4 Failed payments & past due

If a renewal fails (expired card, insufficient funds), Square may mark the subscription past_due and retry. Update your card in the portal promptly so service is not interrupted. Contact support if credits or plan tier look wrong after a successful payment.

5.5 Live credit rates

Per-model credit costs on Pricing are driven by the platform’s live rate table (operators can update them). When rates change, open Pricing tabs refresh automatically when possible; otherwise refresh the page. Generation charges use the rate in effect at job time.

6. Credits, plans & Pricing page

Caldwell AI meters generative and certain compute-intensive operations through a credit system. Credits are a contractual unit of prepaid capacity associated with your plan; they are not cash, are not legal tender, and generally are non-transferable except where a written enterprise agreement states otherwise. How you pay for plans and packs is covered under Billing, Square & payments.

6.1 Live rates on the Pricing page

Open Pricing for plans, one-time credit packs, Manage subscription & cards, and What you can generate yield tables. Per-model credit costs on that page come from the platform’s live rate table. When rates change and you have Pricing open in another tab, tables refresh automatically when possible; otherwise refresh the page.

6.1a What you can generate & Quick compare

Pick a plan or pack and use Show Performance Data to see per-model yields: pictures, 15-second videos at 480p / 720p / 1080p / 4K, and music at ~30s / ~60s / ~3 min.

Below those tables, Quick compare — all plans & packs is one chart for every plan and pack. Video columns are 15 second clips. The audio column is ~3 min songs — not 30 seconds of audio. A 3-minute song uses the live music rate (base credits for the first ~30s, then extra for each additional ~30s). Counts = floor (credits ÷ cost). The dedicated Music platforms table still lists 30s / 60s / 3 min if you want the finer split.

6.2 Indicative credit costs

Orient yourself with the live Pricing page before large jobs. Default orientations (operators may change exact numbers):

6.3 Plans, Demo, packs (summary)

Credit packs are one-time top-ups ($10–$10,000 class) without a monthly commitment. Larger packs generally offer a better rate per credit. Mid-cycle upgrades and any rollover rules follow what is shown at purchase and in the Terms. See Team seats & Team Room for Pro/Studio collaboration.

6.4 Reservation, deduction & failure handling

Jobs check balance, deduct (or soft-charge) credits, then run. Infrastructure failures may restore credits; invalid inputs, empty prompts, or policy blocks generally do not. Accounts with free-access flags (operator-managed) skip Caldwell credit charges.

6A. Team seats & Team Room (Pro / Studio)

Pro ($119/mo) includes 3 seats. Studio ($349/mo) includes 5 seats. Seats mean up to that many people can work under the same account email and subscription — shared credits, shared Library, and a built-in Team Room for messaging.

6A.1 Shared login

• Everyone signs in with the account email (one username for the team).
• Use the main account password, then open Team and choose Use this seat for your name — or set a personal seat password so each person logs in with the same email and their own seat password.
• Name seats after each teammate (e.g. Alex, Jordan, Sam) so chat labels are clear.

6A.2 Team Room chat

On /team, the Team Room lets all seats on the account:

• 1:1 chat with any other seat
• Group chat with two or more seats (create a group and add members)
• File share — attach pictures, video, music, and other files in the message thread so the whole group can open them

Select your seat before chatting so messages appear under your name. Creator and Demo plans do not include multi-seat Team Room (upgrade on Pricing).

7. Project price estimates

On Music Video and Super Creation, an Est. project price panel sits next to the primary Send / create button.

• Uses the selected model’s credit rate (live rates when available), clip length, and estimated clip count (from total minutes, or chopped song segments on Music Video).
• After some clips finish, the label can switch to Est. remaining for unfinished work.
• Free-access accounts still see the estimate for planning, with a free-access note.

Estimates are guidance for Caldwell credits. Actual charges occur per successful clip generation and follow the live rate table at job time.

8. Mobile navigation

On phones and narrow screens, Caldwell AI shows a scrollable mobile main nav under the top bar on product pages (home, create surfaces, Library). It keeps the main creative destinations one tap away:

• Video · Image · Music
• Library — always included so you can open your catalog without hunting through a menu
• MV (Music Video) · Super

The strip is hidden on Pricing, Help, legal pages, login/signup, and Admin so those screens stay uncluttered. Desktop users continue to use the full top navigation; the mobile strip is additive for small viewports.

Tips: allow cookies for sign-in on mobile browsers; after OS updates, re-allow microphone access if Record Voice stops listing devices. Finish in DaVinci Resolve on a computer.

9. Data durability & uploads

9.1 What is stored with your account

Your account’s durable server-side data includes (as applicable): user profile and role, plan and credit balance, card-on-file references (Square customer / payment method IDs — not full PAN), generation history and Library metadata, folders, Super Creation project records, billing/revenue events used for your account, and media files accepted through the platform upload path.

Production deploys are designed so this data is not wiped when the app is updated or containers restart. Credits, Library items, and projects are meant to survive normal platform releases. Always keep your own backups of mission-critical exports.

9.2 Uploads (images, video, music references)

When a create page asks you to upload a reference (picture, video, or music), the file is stored through Caldwell’s media upload API and served back via a secure media route. Prefer common formats:

• Images — PNG, JPEG, WebP
• Video — H.264 MP4 / MOV
• Audio — WAV, MP3

Large files need a stable connection. If an upload fails, retry once; if it still fails, try a smaller file or Contact support with the page name and approximate file size.

9.3 Browser-only vs cloud

Some local picker state can still live in the browser (localStorage / temporary blob URLs). Library-sourced media is more durable than one-off local imports. Use the top project bar (Save / Open) on create pages to keep prompts and settings.

10. Library & media assets

The Library is your account-level catalog of generations — prompt, model, category, status, date, optional title, and an Open link for pictures and videos when a result URL exists. Music tracks play in the card and do not have an Open button. Use it to review work, organize folders, Re-create items (reload the original prompt saved with the media), rename items, Delete to Trash, Restore or Empty Trash, buy credits / upgrade plan shortcuts, then send assets to DaVinci Resolve from creation pages. Music Video and Super Creation clips are saved here automatically as they finish (folder named after the project; clip titles like “Project · 1”) so you do not lose creations if you leave the page. On mobile, open Library from the main strip anytime. On Image / Video create pages, the on-page library sits under the output panel.

10.1 Filter by type (Videos · Images · Music)

Across the top of the Library list, filter buttons separate your files (these are not “create new” shortcuts):

• All — every generation
• Videos — video and music-video categories
• Images — stills
• Music — music tracks
• Music Videos — music-video only

Each button shows a count. The section title updates to match the active filter. If a filter is empty, use Show all. Create new work from the main navigation (Video, Image, Music, Music Video, Super Creation); return to Library to browse.

10.2 Folders — organize pictures, videos & music

Under Folders, type a name and click + New folder. This works in every Library section (All, Videos, Images, Music, Music Videos). Drag and drop any item onto a folder chip. You can also use the Move to folder dropdown on each row (choose Unfiled to remove it from a folder). Click ✎ to rename a folder. Everything shows every item for that type; open a folder to see only its contents. Deleting a folder only removes the folder — items become unfiled and are not deleted.

The same folders appear in every From Library picker (Image, Video, Music studios, Super Creation, Music Video) so you can browse organized media when picking a reference.

10.3 Re-create, rename & Trash

• Re-create — loads that item’s original prompt (and model / title / media reference when available) into the matching create studio so you can run it again without retyping. The text prompt is saved with every generation. See Re-create from Library.
• Rename — open the rename control on a row; set a clear display title (song name, shot label, etc.). Titles appear in Library and related lists when set.
• Delete — moves the item to Trash (soft delete). It leaves All / folders but is not gone forever yet. Frozen accounts cannot delete library content (see Account status).

10.4 Trash, Restore & Empty Trash

The Trash chip always appears in the folder row (🗑). Soft-deleted items from every Library section (All, Videos, Images, Music, Music Videos, and named folders) land here.

• Restore — on each trashed item; returns it to the Library (same folder as before, or Unfiled).
• Delete forever — permanently removes one item from Trash.
• Empty Trash — permanently deletes all items currently in Trash after a confirm dialog. This cannot be undone.

10.5 Stems from Library

Completed Music songs can run Stems from Library (same as on the Music page). Separation creates vocals / drums / bass / guitar / piano / other and auto-files them into a folder named like “song title stems”.

10.6 Importing external files

Where import is enabled (Super Creation assets, create-page references, or upload APIs), you may bring your own video, audio, and image files. You are solely responsible for ensuring you have rights to use imported material. Prefer widely supported formats (H.264 MP4/MOV, WAV/MP3, PNG/JPEG/WebP). See Data durability & uploads.

10.7 Persistence & exports

Library history and account credits are durable on the server across normal app updates. Still download important assets to your own storage. Treat Resolve and Library downloads as your archive — not a temporary browser tray.

10b. Re-create from Library

When you generate image, video, music, or music-video content, your text prompt is saved with that media file in the Library. Re-create reloads that prompt into the correct create surface so you can tweak and generate again — without copying and pasting. Long prompts load reliably by generation ID (not only via the browser URL).

What Re-create does

1. Opens (or focuses) the matching studio: Image, Video, Music, Music Video, or Super Creation, depending on the item type.
2. Fills the main prompt field with the original text saved on that generation. Music can also restore lyrics and music description when those were submitted.
3. When available, also restores the model, display title (e.g. song title), and attaches the original media as a reference (image / video / audio).
4. Leaves you ready to edit and press Generate (or plan / send on Super / Music Video). It does not spend credits until you start a new job.

Where you will see it

11. AI generation workflows (general)

All generative surfaces share a common conceptual pipeline: you provide creative intent (prompt text, optional negative constraints, references, style hints, duration/resolution parameters), the platform validates inputs and credit capacity, a job is queued or executed, progress is reported, and completed media is written to your Library (and optionally offered for immediate download or Media Pool insertion).

11.1 Prompt anatomy

• Subject & action — who/what appears and what changes over time.
• Environment — location, time of day, atmosphere, practical lighting.
• Camera language — lens feel, move (static, dolly, handheld), framing.
• Style & grade — photoreal, illustration, film stock character, contrast.
• Audio intent (music tools) — genre, tempo, instrumentation, mood arc.
• Constraints — what to avoid (text artifacts, watermarks, unwanted props).

11.2 References & control inputs

Where the UI accepts reference images, style frames, character sheets, or audio beds, those inputs condition the generative process. Higher-quality, well-cropped references with clear subjects generally outperform cluttered collages. Be consistent across a Super Creation project so characters and locations remain recognizable from clip to clip.

11.3 Safety & content filtering

Automated and policy-based systems may refuse or interrupt generations that appear to violate the Acceptable Use provisions in the Terms of Service (including illegal content, severe harm, or other prohibited categories). A refusal is not always accompanied by a detailed forensic explanation. Repeated attempts to circumvent filters may result in enforcement action.

12. Video creation

The Video surface is optimized for short- to medium-form generative video clips suitable for social, concept visualization, B-roll ideation, and as source media for DaVinci Resolve. Typical controls include prompt text, duration or length class, aspect ratio, and optional reference conditioning.

Caldwell's flagship video models are Seedance 2.5 and Wan 3.0 — clip lengths up to 30 seconds (5 / 10 / 12 / 15 / 20 / 25 / 30). Wan 3.0 is Reference-to-Video: mix images, video, and audio as refs. Flux 3 is available on Video and Super Creation (not on Music Video). Other engines include Grok Imagine 1.5, Kling 3.0 Reference-to-Video (the only Kling on Video), MiniMax H3, Seedance 2.0, HappyHorse 1.1, and Luma. Seedance 2.5, Wan 3.0, MiniMax H3, Grok Imagine 1.5, and Kling 3.0 Reference-to-Video are also on Music Video and Super Creation.

New to AI video? Read Video creation concepts for prompts, aspect ratios, references, and credit-efficient iteration.

12.1 Production tips

• Write prompts as if briefing a cinematographer: subject, action, lens, light, grade.
• Prefer a single clear action per clip; multi-beat narratives are often more successful as multiple clips assembled in DaVinci Resolve or Super Creation.
• After generation, immediately rename or tag mentally for timeline use (establishing shot, insert, reaction, etc.).
• If motion is unstable, simplify camera language and reduce competing action in the prompt.

12.2 Using video in DaVinci Resolve

After a clip finishes, use Send to DaVinci Resolve. With the plugin running, the file lands on the Resolve timeline (or Media Pool if timeline append is not available). Cut, color, and deliver in Resolve as you normally would.

13. Image creation

The Image surface generates still frames with Flux 3 Image, Flux 3 Image Max, and other engines for concept art, thumbnails, storyboards, key art, product visualization, and as reference plates for video workflows. Images can be sent to DaVinci Resolve for holds, title cards, or storyboard pacing on the Resolve timeline.

8.1 Still-to-motion strategies

A common professional pattern is: (1) lock character and environment design as stills, (2) use those stills as Super Creation or video references, (3) generate motion plates, (4) finish in DaVinci Resolve with color and mix. This reduces identity drift across a long project.

8.2 Send to DaVinci Resolve

When an image is ready, Send to DaVinci Resolve queues it for the plugin — onto the Resolve timeline when possible, otherwise the Media Pool / inbox.

14. Music creation, voice record & Vocal Models

The Music surface offers Suno V5, Lyria 3 Pro, and MiniMax Music 3.0 for full songs with vocals and structure from text prompts (and optional lyrics). Suno V5 is a strong pick for complete vocal tracks from a style/mood prompt. Effective music prompts specify genre, tempo or energy, instrumentation, structure (intro, verse, chorus, outro), and emotional arc. Completed tracks appear in the on-page Music library (create folders and drag tracks onto them to organize) and can be sent to DaVinci Resolve for mixdown.

14.1 Record Voice & audio reference

Under Music / audio reference you can:

• ♪ Upload music — attach a file as a style / mood / structure reference for generation
• Input dropdown — choose laptop mic, USB mic, or multi-input interface channels your computer exposes
• ↻ — refresh the device list after plugging/unplugging gear
• 🎤 Record Voice / ■ Stop recording — capture a live take from the selected input (level meter while recording). Allow microphone permission so device labels appear with real names

When a reference clip is ready, preview it with the on-page player. Use Save voice as model to store that take in Vocal Models (see below), or Remove to clear the slot.

14.2 Vocal Models

The Vocal Models section on the Music page holds reusable voice/style cards:

• Studio models (~50) — built-in fictional performers with portraits and short demo takes you can play. Categories include pop, R&B, rap, rock (male & female), and jazz (male & female). These are original Caldwell characters (not real celebrities)
• Yours — personal models created with Save voice as model after recording or uploading a voice/audio reference

On each card you can:

• Play the demo / saved take (native audio control)
• Upload photo — replace the portrait (built-ins have a default portrait; personal models start with a default person silhouette until you upload)
• Original / Default — restore the stock portrait
• Rename — edit the name field
• Use as reference — pin that model as the whole-song vocal tone above the music prompt (tone only; not demo music or the arrangement audio-reference slot)
• Delete — remove personal models only (studio models stay available)

Personal vocal models persist in the browser (and with Music workspace sessions). Studio models always appear in the catalog.

14.3 Stems (instrument / vocal separation)

After a song finishes in the output panel, use the Stems button next to the song title. You can also run Stems on any full mix in the Music page library or on a Music song in the site Library. Stems runs AI source separation (Demucs-class) and splits the mix into separate library tracks. All stems are saved into a new folder named “song title stems” (you can rename the folder with ✎). Stem tracks include:

• Vocals
• Drums
• Bass
• Guitar
• Piano
• Other

Each stem is saved into the Music library on that page so you can play it independently or use Send to DaVinci Resolve per stem (or send the full mix). Stem separation uses credits when live separation is available; otherwise practice stems may appear so you can learn the workflow.

14.4 Music → MIDI

Every finished mix shows a Midi button (output panel and Music library). It opens a window with two options:

• Full Midi Tracks — melody, bass, drums, chords, pads, and other for the whole song. Cost: 3 credits.
• Individual Midi Tracks — choose which roles to build. Cost: 1 credit per track selected.

After MIDI files appear in that window, you can Download each .mid file or Download to computer (full multi-track file plus individuals). The MIDI window does not include Send to DaVinci Resolve. Send mixes and stems from the Music output or Music library if you want audio in Resolve. See Pricing for plan inclusion and the live rate table.

14.5 Mixing generative music in DaVinci Resolve

Send mixes and stems to DaVinci Resolve and place them on separate audio tracks (for example A1 full mix, A2 drums, A3 bass, A4 vocals). Mix, EQ, and deliver in Resolve. See DaVinci Resolve plugin and Music creation concepts for plain-language explanations.

DaVinci Resolve plugin

Finishing happens in DaVinci Resolve, not the old browser Studio editor. The Caldwell AI plugin connects your Library to Resolve so clips land on the timeline (or Media Pool) for cut, color, mix, and delivery.

Install

• Download from Promotions (top box) or /plugins/davinci. Unzip, then run Install-Windows.bat or Install-Mac.command. Restart DaVinci Resolve.
• Enable External scripting: Local in Resolve Preferences → System → General.
• Use the same email and password as www.caldwell-ai.com.

Recommended workflow

1. Generate video, images, or music on Caldwell AI. Results save to your Library.
2. Open DaVinci Resolve with the plugin installed. Click Send to DaVinci Resolve (or Send All) on the create page or Library.
3. If Resolve is open, the plugin imports into the Media Pool and appends to the current timeline when Resolve allows it.
4. If Resolve is closed, items wait in your account inbox. Open Workspace → Scripts → Caldwell AI Library, sign in, and import.
5. Workspace → Workflow Integrations → Caldwell AI browses the same Library anytime.
6. Finish the cut, color, mix, and export in Resolve as you normally would.

Windows and Mac desktop software

Caldwell AI for Windows and Mac is a software program for your computer. Sign in with your Caldwell AI user account — Library, credits, and billing stay in sync with www.caldwell-ai.com. Finish video in DaVinci Resolve with the Caldwell AI plugin.

• Download from /desktop. One installer file per computer, both with the Caldwell AI logo: Caldwell AI Setup for Windows (.exe) and Caldwell AI Setup for Mac (.pkg). Double-click — nothing else to install.
• You must have a user account for the software to work. Create one at Sign up if needed, then sign in inside the app.
• On Mac, double-click the .pkg. macOS Installer puts Caldwell AI in Applications. If macOS blocks the first launch, right-click the app → Open.

15. Music video creation & Super Director

The Music Video section uses Super Director for full-length, multi-clip music videos—not only a single short shot. Music Video engines are Seedance 2.5 and Wan 3.0 (up to 30 seconds per clip), Seedance 2.0 (up to 15 seconds), MiniMax H3 (up to 15 seconds), Grok Imagine 1.5 (up to 15 seconds), and Kling 3.0 Reference-to-Video (3–15 seconds). Flux 3 is not on Music Video (it stays on Video and Super Creation). Super Director + Chop Audio turn a full song into consecutive video shots that carry the soundtrack in order. Every finished clip is saved to your Library in a folder named after the music video (clip titles like “Project · 1”).

Before you send a brief, review the on-screen Est. project price (credits × clips × clip length) next to Send to Grok Super Director.

12.1 End-to-end workflow

1. Upload song — load the full mix you want visualized.
2. Chop Audio — enable Chop Audio and split into consecutive segments matching your clip length (up to 15s on Seedance 2.0 / MiniMax H3, up to 30s on Seedance 2.5 / Wan 3.0). The song is cut so each generator receives the next piece of audio in order.
3. Brief Grok — describe the video concept; optionally paste lyrics and upload image/video look references.
4. Set length & model — total music video length (e.g. 3 minutes), primary model (Seedance 2.5, Wan 3.0, Seedance 2.0, MiniMax H3, Grok Imagine 1.5, or Kling 3.0 Reference-to-Video), and clip length (5–30s on 2.5 / Wan 3.0; 5–15s on 2.0 / H3 / Grok Imagine 1.5 / Kling 3.0).
5. Send to Grok Super Director — Grok plans consecutive video shots (shot N uses audio segment N) so the full song advances in order.
6. Generate & review — clips appear in the on-page Music Video library and are stored in your site Library; regenerate weak shots; use Send All to DaVinci Resolve when ready.

15.2 Clip length options

Music Video, Chop Audio, and Super Director planning share the length ladder for the selected model: Seedance 2.0, MiniMax H3, Grok Imagine 1.5, and Kling 3.0 Reference-to-Video offer 5 / 10 / 12 / 15 seconds; flagship Seedance 2.5 and Wan 3.0 add 20 / 25 / 30 seconds. Flux 3 is not a Music Video model. Match Chop Audio segment size to the clip length you plan with.

16. Super Creation (in depth)

Super Creation is Caldwell AI's multi-stage project system for longer-form narrative and campaign work. Grok Super Director expands your concept and/or full screenplay into a shot list of short clips (with session play / pause / cancel for long runs). Choose Seedance 2.5 or Wan 3.0 (up to 30s per clip), MiniMax H3, Grok Imagine 1.5, Kling 3.0 Reference-to-Video, Flux 3, or Seedance 2.0 (up to 15s) as the primary video model. Assets (characters, world, soundtrack) keep continuity across the plan. Finished Super clips are stored in Library folders named after the project.

11.1 Conceptual pipeline

1. Intent capture — high-level description of the piece (tone, length, audience, must-include moments), or upload/paste a script for Grok.
2. Grok Super Director planning — breakdown into ordered scenes/clips with prompts, duration, and types (video / image / music cues).
3. Asset board — characters (with optional voice tone audio), locations, props, style references, and soundtrack songs assigned to scenes.
4. Chop Audio on soundtrack — for long songs destined for Seedance clips, enable Chop Audio (match 2.0 or 2.5 max lengths) so consecutive shots use consecutive song segments (see Chop Audio).
5. Clip generation & control — auto-play or manual generate; pause/cancel long sessions without losing finished clips.
6. Assembly handoff — Send to DaVinci Resolve / Send All to DaVinci Resolve places completed media on the Resolve timeline (or Media Pool / inbox).

11.2 Consistency techniques

• Define character sheets once; reuse the same references on every related clip.
• Lock a visual “bible” (palette, lens language, era) in asset notes.
• Prefer regenerating a single weak shot rather than re-rolling an entire sequence when only one beat fails.
• Keep a naming convention (SC01_A_establishing, SC01_B_insert) so Resolve timelines remain navigable.

11.3 Credit & time planning

Super Creation multiplies generative steps. Before launching full sequence generation, estimate clip count × per-clip credit cost, add contingency for regenerations (often 20–40% extra), and ensure your plan can absorb the full run. Long plans may take extended wall-clock time depending on queue load.

11.4 Failure isolation

If one clip fails, do not discard the entire project. Re-run the failed unit with a tightened prompt, verify references still attach, and continue. Session list and per-project controls are designed so work can resume across browser sessions.

17. Chop Audio

Chop Audio is a Grok Super Director feature for long soundtracks that must feed Seedance and other short-clip video models. Instead of uploading a 3–5 minute song into one generation, Chop Audio splits the track into consecutive windows so clip 0 uses 0–N seconds, clip 1 uses N–2N seconds, and so on through the full song.

12.1 Where it appears

• Super Creation → Assets → Music — per uploaded soundtrack song: enable Chop Audio and choose splits up to 30 sec (match Seedance 2.5) or shorter (Seedance 2.0); assign the song to a scene.
• Music Video — after uploading the song, enable Chop Audio and choose segment length to match your clip setting (up to 15s on Seedance 2.0, up to 30s on Seedance 2.5).

12.2 What happens technically

1. The browser decodes the full audio file.
2. It slices consecutive WAV segments at the chosen increment.
3. Segments are uploaded and stored on the song record.
4. Grok Super Director and clip generation map shot order to segment order so the song plays continuously across the multi-clip sequence.

18. Send to DaVinci Resolve

Send to DaVinci Resolve is the one-click bridge from Caldwell AI into DaVinci Resolve. It is the finishing handoff — not the old browser Studio timeline.

1. If the Caldwell AI plugin is running and Resolve is open, files import into the Media Pool and are appended to the current timeline when Resolve allows it.
2. If Resolve is not open, items are queued in your account inbox. Open Workspace → Scripts → Caldwell AI Library, sign in, and import.

Where to find it

• Video, Image, Music, Music Video — on the output actions after a generation completes.
• Music library / stems — per-item Send to DaVinci Resolve.
• Super Creation library — per completed clip, or Send All to DaVinci Resolve for every finished shot in clip order 1, 2, 3….
• Music Video library — per clip or Send All to DaVinci Resolve (timeline order 1, 2, 3…).

Download the plugin from Promotions or /plugins/davinci. See DaVinci Resolve plugin for install steps.

19. Library → Resolve Media Pool

Your Caldwell Library is the source of truth. The DaVinci Resolve plugin imports Library files into Resolve’s Media Pool (bins: Caldwell AI / Videos / Images / Music). Send to DaVinci Resolve queues those files for the plugin — onto the current timeline when Resolve is open, otherwise the inbox.

• Keep Resolve open with the plugin installed when you click Send, so clips land on the timeline immediately.
• If Resolve was closed, open Workspace → Scripts → Caldwell AI Library, sign in, and import the inbox.
• Download critical masters from Library as well — don’t rely only on a single Resolve project file.

25. Educational resources

This section teaches the ideas behind Caldwell AI’s generation tools and the DaVinci Resolve finishing workflow — not only which buttons to click. The AI Help Assistant has studied the same material.

25.4 Video creation concepts

What is an AI video generation?

You describe a shot (and optionally attach image / video / audio references). The platform returns a short motion clip. Credits scale with duration roughly in 5-second steps. Longer or multi-clip stories are built by chaining many short clips (Music Video, Super Creation) rather than one infinite take. Flagship Seedance 2.5 and Wan 3.0 support clips up to 30 seconds; Seedance 2.0 and many others top out lower (often 15s).

Key controls to understand

• Prompt — subject, action, camera, lighting, mood. Clear beats vague.
• Duration — shorter tests save credits; lock style before long expensive clips. Seedance 2.5 and Wan 3.0 offer 5–30s steps in the length dropdown.
• Aspect ratio — 16:9 for YouTube/film-ish, 9:16 for vertical social, 1:1 for square, 21:9 for ultra-wide cinema, etc.
• Reference image / video / audio — steers identity, motion, or soundtrack windows on models that support them.
• Model choice — Seedance 2.5 for longer multi-shot quality; Wan 3.0 for mixed image / video / audio Reference-to-Video; other models trade off speed and credit cost (see live rates on Pricing).

Production tips

• One clear action per shot beats a paragraph of conflicting directions.
• Generate stills first (cheaper) to lock wardrobe / location, then spend video credits.
• Finish pacing, color, and mix in DaVinci Resolve — generation is the raw plate, not always the final delivery.
• Prefer regenerating a single weak shot over re-rolling an entire Super / MV sequence.

25.5 Music creation concepts

What is AI music generation?

You describe genre, tempo/energy, instrumentation, structure (intro → build → drop → outro), and mood. Caldwell offers Suno V5, Lyria 3 Pro, and MiniMax Music 3.0. Credits often scale with length (~30s steps for some models). Finished tracks land in the Music library and can go to DaVinci Resolve or into Music Video / Super Creation as soundtrack.

What is a voice / audio reference?

On Music you can upload a track or Record Voice from a chosen mic/interface input. That audio steers style, mood, structure, or vocal character for generation (model support varies). See Record Voice.

What are Vocal Models?

Vocal Models are reusable cards: a portrait + an audio take. Studio models (~50) cover pop, R&B, rap, rock, and jazz archetypes with playable demos. Save your own recorded voice with Save voice as model, optionally upload a photo, then Use as reference anytime. See Vocal Models.

What are stems?

A finished mix is one stereo file with everything baked together. Stems split that mix into separate parts (vocals, drums, bass, guitar, piano, other) so you can rebalance or mute each part in DaVinci Resolve — the same way professionals remix or master.

Mixing generative music (basics)

• Put the full mix on A1; optional stems on A2–A6 for surgery.
• High-pass non-bass elements; leave sub energy for bass / kick.
• Compress lightly; save the Extra Loud Limiter for the master if you need loudness.
• Record live dialogue or vocals in DaVinci Resolve on a new audio track.
• Export WAV for quality masters, MP3 for quick shares.

Music prompting tips

• Name genre + BPM or energy + key instruments + emotional arc.
• Say what you don’t want (“no harsh synth leads,” “no vocals”) when it matters.
• For MVs, generate or upload the song first, then Chop Audio for picture sync.

25.6 Music Video & Super Creation concepts

Why short clips?

Video models take a limited window of audio or motion per shot. Seedance 2.0 maxes at 15 seconds; flagship Seedance 2.5 and Wan 3.0 go up to 30 seconds. Grok Imagine 1.5 and Kling 3.0 Reference-to-Video go up to 15 seconds. Full-length songs and films are made by planning many consecutive clips that play in order. Finished Music Video and Super Creation clips are stored in Library automatically.

What is Super Director?

Grok Super Director turns your brief (and optional lyrics / script / references) into an ordered shot list. Each shot has a prompt and duration so generation can run clip-by-clip with session play / pause / cancel.

What is Chop Audio?

Chop Audio slices a full song into consecutive 5s / 10s (Music Video) or 5 / 10 / 15s (Super Creation) segments. Shot 1 uses segment 1, shot 2 uses segment 2, and so on — so the soundtrack marches through the piece in order. Match clip length to chop size for clean sync.

Est. project price

Multi-clip jobs multiply cost: model credit rate × length steps × number of clips. The Est. project price box next to Send helps you budget before you start. Actual charges are per successful clip.

When to use which

• Music Video — song-first, consecutive picture-to-audio MVs (Pro / Studio).
• Super Creation — broader multi-clip films / campaigns with characters, world assets, optional script (Pro / Studio).
• Single Video create — one-off clips, tests, B-roll plates.

25.7 End-to-end production workflow (recommended)

1. Ideate cheaply — stills and short video tests; lock characters and palette.
2. Score or generate music — Music page or upload a track you have rights to.
3. Plan multi-clip — Super Creation or Music Video with Chop Audio + Super Director; check Est. project price.
4. Generate & review — regenerate weak shots only; use Library filters (Videos / Images / Music) to audit.
5. Send All to DaVinci Resolve — with the plugin installed and Resolve open, clips land on the current timeline (or Media Pool / inbox).
6. Finish in Resolve — cut, color, mix, and deliver with your usual Resolve tools.

26. Prompting best practices (expanded)

20.1 Specificity vs over-constraint

Extremely long prompts that fight themselves (“sunny night,” “empty crowded street”) produce unstable results. Prefer coherent, filmable directions. If you need complexity, split across shots.

20.2 Iteration loops

Professional generative work is iterative: explore broadly with cheap stills, lock design, then spend video credits. Keep a prompt journal in your own notes app; Caldwell AI history helps but is not a substitute for creative version control.

20.3 Brand & legal review

If you generate content for commercial release, run brand, legal, and platform-policy review before publication. Generative systems can invent logos, faces, or trademarks; you must clear rights and avoid infringing third-party IP (see Terms of Service).

27. Quality, latency, concurrency & limits

Generation latency depends on model class, output length, resolution, queue depth, and regional capacity. The UI progress indicators reflect best-effort status; they are not stopwatches with contractual SLAs unless your enterprise agreement states otherwise.

• Peak hours may increase queue time.
• Very long Super Creation batches should be staged.
• Very large Super Creation batches should be staged; don’t leave dozens of jobs running in one tab if the browser slows down.
• Rate limits may throttle abusive or accidental tight loops of API calls; wait and retry with backoff.

28. Security & account safety

• Always use HTTPS. Production is available at https://caldwell-ai.com and https://www.caldwell-ai.com.
• Sign out on shared computers.
• Do not paste session tokens into tickets or screenshots.
• Be cautious of phishing sites impersonating Caldwell AI; verify the domain before entering passwords or card details.
• Card data is handled by Square’s secure forms — do not email card numbers to support.
• Report vulnerabilities responsibly through official support channels rather than public exploit posting.

29. Troubleshooting

29.1 Cannot sign in

Verify email/password (watch for mobile keyboard spaces), clear stale cookies for the site, try a private window, disable conflicting extensions temporarily, and confirm you are on caldwell-ai.com or www.caldwell-ai.com. If the account is frozen, suspended, or banned, sign-in is blocked until an operator restores access — contact support with your email. Create a new password if your operator supports reset flows.

29.1b Signup fails at card step

A card is required for every new account, including free Demo. Confirm the card is not declined, the browser allows Square’s secure form, and you completed verification before submit. Without a succeeded card setup, the account is not created. Try another card or contact your bank; then retry signup.

29.1c Plan or pack purchase did not add credits

Wait a few seconds and refresh Pricing or the page. Confirm Square Checkout finished successfully (receipt email). Open Manage subscription & cards for invoices. If payment succeeded but credits/plan are wrong, Contact support with the approximate time and last4 of the card used (not the full number).

29.2 Generation stuck on progress

Wait for queue clearance; refresh Library to see if the asset completed while the UI waited; check credit balance; simplify parameters; try a smaller test job. If credits were deducted with no asset, contact support with approximate timestamp and workflow type.

29.3 Nothing arrived in DaVinci Resolve

Confirm the plugin is installed and Resolve is open. Enable External scripting: Local. Click Send to DaVinci Resolve again. If Resolve was closed, open Workspace → Scripts → Caldwell AI Library, sign in, and import the inbox. Re-download from Library if you need the file on disk.

29.8 Price estimate seems high

Multi-clip projects multiply credits by clip count. Lower total minutes, use fewer/shorter clips, or check live rates on Pricing. The estimate is planning guidance; charges are per successful clip.

29.9 Chop Audio or Stems failed

Confirm a finished song (or uploaded audio) is available before running Stems or Chop Audio. Large files need memory headroom; close other heavy tabs. If the service is temporarily unavailable, try again later or contact support.

29.15 Vocal Models: no sound / can’t save

Press play on the card’s audio control (hard-refresh if an old empty file was cached). To save your voice: record or upload under Music / audio reference, then Save voice as model. Built-in studio models cannot be deleted; personal ones can. Allow microphone access for Record Voice and named device labels.

29.16 Upload image / video / music fails

Use a supported format (PNG/JPEG/WebP, MP4/MOV H.264, WAV/MP3), keep file size reasonable, and stay on a stable connection. Retry once. Sign out/in if the session expired. If the error mentions permissions or storage, Contact support with page name and approximate size.

29.17 Mobile: can’t find Library

On product pages, scroll the bottom mobile strip and tap Library. It is always in that strip on create and home pages. Pricing and Help hide the strip — use the top menu or go to /dashboard.

29.18 “Account frozen” or cannot delete content

Frozen accounts cannot sign in, generate, or delete library media or the account. Card and library are retained for review. Contact support if you need status clarified; only operators can unfreeze.

30. Accessibility notes

Caldwell AI aims to support keyboard-accessible controls, visible focus states on primary actions, and readable contrast in the black/silver theme. If you encounter a blocking accessibility issue, contact support with the page URL, browser, and assistive technology used so we can prioritize fixes.

31. Frequently asked questions

Do I need a credit card for the free Demo?

Yes. Every new account — including free Demo — must put a valid card on file at signup via Square. You are not charged at signup for Demo. Without card verification, the account is not created. See Accounts & card on file.

How do I upgrade, buy packs, or change my card?

Open Pricing. Subscribe or buy a pack through Square Checkout. Use Manage subscription & cards for invoices, payment methods, and cancellation. Details: Billing, Square & payments.

What does the Quick compare table on Pricing show?

One row per plan and credit pack: 1K images, 15s video at 480p / 720p / 1080p / 4K, and ~3 min songs. Music on that chart is full ~3 minute tracks, not 30-second clips. The Music platforms table still lists 30s / 60s / 3 min per model. See Credits, plans & Pricing page.

Will I lose my credits or Library when the site updates?

Production is designed so account data (credits, Library, projects) survives normal deploys and restarts. Always download critical exports as your own backup. See Data durability & uploads.

Do www and non-www both work?

Yes. https://www.caldwell-ai.com and https://caldwell-ai.com both serve the live app over HTTPS.

Do I own my outputs?

Subject to the Terms of Service, applicable law, and your plan, you generally retain rights in your prompts and in output media assigned to your account, while Caldwell AI and its infrastructure providers retain rights in the platform software and underlying models. Read the Terms carefully for license grants, restrictions, and commercial use conditions.

Why don’t I see third-party model brand names as badges on cards?

Caldwell AI presents a clean catalog of platforms by name and description without marketing badges (Demo / Pro / Popular tags were removed). Routing and infrastructure stay abstracted so you can focus on production outcomes.

What does Send to DaVinci Resolve do?

It sends the selected file(s) to the Caldwell AI DaVinci Resolve plugin. If Resolve is open, they import into the Media Pool and append to the current timeline when possible. If not, they wait in your inbox. See Send to DaVinci Resolve.

How do I make a 3-minute music video if models only take short clips?

Use Music Video Super Director with Chop Audio (5 / 10 / 12 / 15 sec where supported). Grok plans consecutive shots that march through the song segment-by-segment. See Music video and Chop Audio.

What happens when I Delete something in Library?

Delete moves the item to Trash. Open Trash to Restore it, or use Empty Trash to permanently erase everything there. See Library & media assets.

Does Re-create keep my original prompt?

Yes. When you Generate, the text prompt is saved with that media. Re-create reloads it into the create form (and often attaches the original media as a reference). See Re-create from Library.

Why is Music Video or Super Creation “offline”?

Operators may temporarily disable those pages for maintenance. Other create tools and Library still work. Try again later, or use Video / Image / Music.

How do I record my voice on the Music page?

Open Music → Music / audio reference → choose an input → Record Voice → Stop. Then Save voice as model to store it under Vocal Models, or leave it as the generation reference. Details: Record Voice.

What are Vocal Models?

Reusable voice/style cards on Music (~50 studio performers with portraits + demos, plus your saved voices). Play demos, upload photos, rename, and Use as reference. See Vocal Models.

What are Stems?

On Music, after a track finishes, Stems splits the mix into separate instrument/vocal tracks in the Music library (vocals, drums, bass, guitar, piano, other). See Music creation & Stems.

How do I export a finished movie?

Finish and export in DaVinci Resolve after Send to DaVinci Resolve. Caldwell generation does not replace Resolve delivery. See DaVinci Resolve plugin.

Can I use outputs commercially?

Many plans allow commercial use, but you must still ensure your prompts/imports don’t infringe third-party rights and that your use complies with the Terms and law (advertising standards, publicity rights, music licensing for real-world distribution, etc.).

Do I finish in Caldwell Studio?

No — not right now. Generate on Caldwell AI, then finish in DaVinci Resolve with the plugin. See DaVinci Resolve plugin.

What happens if I run out of credits?

Generative endpoints that require credits will refuse new jobs until you upgrade, renew, or buy a credit pack on Pricing (Square Checkout). Library, Help, and finishing already-generated media in DaVinci Resolve typically remain available. Free-access accounts (operator-granted) skip credit charges while the flag is on.

Why can’t I delete something or sign in?

Check account status. Frozen accounts cannot sign in, generate, or delete library content; card and media stay retained for review. Suspended or banned accounts are also blocked. Contact support with your account email. See Account status.

How do I use the Help AI assistant?

Open this Help page and use the chat at the top. Ask about features, workflows, or troubleshooting anytime. If you still need a person, use Contact support under the chat.

Where is the project price estimate?

On Music Video and Super Creation, next to the main Send / create button. It multiplies model rate × clip length × clip count (or remaining clips). See Project price estimates.

How do I save my work?

Library items save to your account when generation finishes. Use the top project bar (Save / Open) on create pages for prompts and settings. Finish the cut in DaVinci Resolve and save the Resolve project as you normally would.

How do I filter the Library?

On Library, use All · Videos · Images · Music · Music Videos — these filter your list; they do not open create pages. Create folders to organize pictures, videos, and music; use Move to folder on each item. See Library & media assets.

What does Re-create do?

On Library items (and on-page libraries), Re-create loads that item’s original prompt into the correct create studio so you can edit and generate again without retyping. It does not charge credits until you start a new generation. Music Video and Super clip libraries can also Re-run a shot with its saved prompt. Full guide: Re-create from Library.

Is Flux 3 on Music Video?

No. Flux 3 is on Video and Super Creation. Music Video uses Seedance 2.5, Wan 3.0, Seedance 2.0, MiniMax H3, Grok Imagine 1.5, and Kling 3.0 Reference-to-Video. Video has only one Kling: Kling 3.0 Reference-to-Video.

Where are the educational resources?

Section Educational resources covers video & music creation, Music Video / Super Creation, and the DaVinci Resolve finishing workflow. The AI assistant has the same material built in.

Why did generation say the service is unavailable?

Live generation depends on platform capacity. If a job cannot run, wait a moment and try again, check your Caldwell credits, or contact support. Media already in your Library can still be sent to DaVinci Resolve.

Related: Terms of Service · Privacy Policy · Pricing